Step Locate the ESN/MEID number underneath the battery on the new MetroPCS phone. This will be an 11- or 18-digit number with no letters. Write down the number and double-check it for accuracy. Do not use the number on the box as occasionally the number on the box could differ from the number on the phone. Step Perform any backup activities that need to be completed from the old phone. This includes running a manual backup using Metro Backup or syncing the phone with your computer to back up information. Step Turn off the old phone. If this phone remains turned on the new phone will not work after the change is made. This phone will need to stay off for at least 24 hours after the change unless it is to be connected to another account. Step Put the battery back in the phone and call MetroPCS customer service by dialing 1-888-8 Metro 8 (1-888-863-8768) from a landline or by dialing *611 from another MetroPCS handset. When the automated system comes on the line and asks how she can help tell her 'upgrade my phone.' Do not call from the old or the new phone. Power on the new phone. Step Follow the instructions given by the customer service agent to program the new phone. ![]() Apr 18, 2014 How to save Activation Fees MetroPCS and T-Mobile in Easy Steps. CALL - CUSTOMER SERVICE 888-8metro8 (888) 863-8768 *611 from your MetroPCS phone. Dec 16, 2017 Activate and swap phones on line ยป Don't think they have all the bugs worked out yet, though. Customer service should also give the opportunity for a test call to be made from the new phone before completing the call. Do not end the call until a test call has been successfully completed. ![]()
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February 2018
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