For installation instructions, you can watch this or follow the steps below: Make sure your computer meets the system requirements. To check if your computer meets the system requirements, refer to this Knowledge Base Article:. ![]() Download the installer. Get your installer here: • Download the installer file to begin the installation. • Double-click TrendMicro_12.0_MR_Full.exe to run the installer. Click Yes when the User Account Control window appears. • Wait for the installer to extract the files needed for the installation. ![]() Perform system check. After extracting, the installer will check your computer for compatibility. • Wait as Trend Micro checks if your computer is compatible for installation. Type your serial number. Provide your serial number to verify your subscription: • Type your serial number, then click Next. Notes: • If you forgot your Trend Micro Serial Number, check your serial number and subscription by logging in to your. • If you receive the error message 'Invalid Serial Number', refer to this Knowledge Base article for instructions:. Accept the License Agreement. Trend Micro Internet Security is subject to the terms and conditions of Trend Micro license agreement: • Read the License Agreement, then click Agree and Install. Wait for the installation to finish. I have activated a new serial number on my pc and have also activated this on my mobile phone without a problem but when i try to activate this on my and. Installing Password Manager. Solution ID: 1059643; Last Updated: Dec. 11, 2017 11:51 PM (PST); Applies to: Password Manager - All;; Installation| Password Manager. This article shows you how to download, install and activate Password Manager on your Windows, Mac, Android and iOS devices. Learn how to register or activate Trend Micro SafeSync on a Windows or Mac computer after purchasing a subscription. Upon agreeing with the License Agreement, Internet Security will now continue with the installation: • Wait for the program to install. This may take a couple of minutes. Activate your protection. Once installation is complete, activate your protection by verifying your Trend Micro Account details: • Provide a computer name, then click Next. • A Protection Activated window should appear. ![]() Click Finish. • After activating, you will see the main console of Trend Micro Security. Your protection upon installation is configured for optimum protection so you don't need to do anything. To install your Trend Micro Security for Mac, do the following: Make sure your Mac meets the system requirements. To check if your Mac is compatible with Trend Micro Antivirus for Mac, refer to this Knowledge Base article:. Download the installer. Get your installer here: • Download the disk image (.DMG) or installer file, then save it to your desktop. • Open the Antivirus for Mac installer. • Click Install Trend Micro Antivirus. • Click Open on the security warning to continue the installation. • Click Continue. Read the introduction. The installer will show a brief introduction about your protection. • Click Continue on the Welcome screen. Accept the License Agreement. Trend Micro Security for Mac is subject to the terms and conditions of Trend Micro license agreement: • Read the License Agreement, then click Continue. • Click Agree when prompted to accept the License Agreement. You can click Disagree if you do not agree with the terms of the License Agreement but this will automatically terminate the installation process. Type your serial number. Provide your serial number to verify your subscription: • Type your serial number on the field provided, then click Continue. You can find the serial number from the CD sleeve or Order Confirmation email. If you want to install the trial version, select Start a free trial of Trend Micro Antivirus, then click Continue. Proceed with the installation After providing the serial number, continue with the installation: • Click Install. • Type your administrator password, then click Install Software. The administrator password is created when you first set up your Mac operating system. Wait while the Trend Micro components are installed onto your Mac. Activate your protection. Once installation is complete, provide your email address: • Provide your email address, then click Continue. • An Installation Successful window should appear. I have been using Trend Micro Maximum Security for a few years & protection has been fine. I have a problem with their renewal though. My subscription date is December. In October I started receiving renewal offer emails from them. They offered a pretty good deal, so I took it. When I checked my subscription it showed that I had added a year. I had changed credit cards, though, & couldn't afford to have them bill Auto Renewal to the card # I had on file. I very specifically turned OFF Auto Renewal & double-checked it. Suddenly in December I got an email saying my subscription had been renewed. When I checked I found that my subscription was now paid till December 2019. I called in & the agent refunded the extra year & gave me 2 months free subscription, but I sure don't trust them anymore & them billing the wrong credit card will cost me. The agent never apologized for what happened, so I'm doubtful it was an accident. I had McAfee for a couple of years, and I turned off the auto-renewal option, because I think it's overpriced, and the corporation I work for used Trend Micro for approximately 750 employees. Trend Micro allows you to protect up to 5 devices, and I've now protected my iPhone, my last computer which was a Lenovo that crashed and required replacement, and I now have Trend Micro on my Dell. Trend Micro also emails each user a monthly report of all of the scans conducted, and anything malware, viruses, and all other issues that could jeopardize security of personal information. To date, I've received two reports, and the 'heath' of both computers, Lenovo and Dell, are both safe and sound. It's actually the most effective software at the lowest price. I called it and it all seemed kosher until this guy said it wouldn't work and could he remotely access my pc as there were some problems with the settings and he could fix them. I thought this was possible since my computer was like new and I hadn't done anything to it yet. So he was bringing up all these complex looking system files one after the other and said that I had a serious problem, a few of them, firstly my IP address has been compromised, and that the settings showed a bunch of insecured violations from somebody who had accessed my computer and kept saying complicated jargon that totally freaked me out. My hair was standing on end!! He said he could fix it all up, and also give me another year of trend micro free for the bargain price of $299!! Isn't that wonderfully generous! I nearly swallowed my tongue, and just said, 'No I can't afford that.' He then gave me $100 off so a bargain price of just $199. I said I still can't do it, he basically just hung up on me. I spent the next few days trying to find out what was wrong with my computer, my IP address and wondering what the hell I was gonna do with this internet security that I had just wasted $40 on. I went on their site (not the one listed on the pack) and lo and behold the site looked different, the phone number was different. So I called them and they had no reference to me having ever calling and trying to activate my license, at all. I was able to activate my antivirus with no problem. I then told him about my experience and he didn't seem overly concerned at all. I had to really emphasize the fact that I purchased this pack from a very large, well known chain and it was obviously a scam. He asked me for the link address and once I told him said that it was an old expired web address that they no longer use. He really couldn't have cared less. I emphasized again that he needed to tell the manager or something. He said okay and hung up. I kept getting emails from Trend Micro, I'm not sure why but they were driving me crazy with them. I ignored them and finally after 2 weeks, for some reason it's asking me for the activation code again, like I never even had it, or purchased or activated. I had returned the pack to the store and they are dealing with the fake packs as well they gave me a refund, so I uninstalled it and will NEVER use it again or recommend it to anyone. VERY suspicious, it's possible the whole company (Trend Micro) has been compromised by either disgruntled ex-employees or employees who are moonlighting for extra cash. Dangerous anti virus, seems a new way of these scumbags to get to us and our hard earned money. I work 3 frickin jobs to make my ends meet, I don't lie and cheat and pretend to be someone I'm not. I no longer trust these Asiatic call centre types. They cannot be trusted. I had been a long time user of Trend Micro products. Because Trend Micro's antivirus protection was slipping and because their price per seat was rising, I went with Norton Antivirus. Well, guess what's been showing up on my PC and displaying unwanted popups, Trend Micro! I had run Revo Uninstaller and tried to get rid of them. They won't go away. Question, do you want to trust your data to a company that gets into your computer and won't go away? I no longer trust or respect Trend Micro. Trend Micro has been ripping us off for years. We just learned that Trend has been charging us for their Antivirus software renewals for 3 years even though we don't even own that computer anymore. It crashed 3 years ago under the watchful protection of their great software so there was no way to cancel the renewal that we unknowingly signed up for. This type of 'fine print' authorization should be against the law and Trend should be ashamed of scamming people that have not even updated their software in years. They lost a customer for life and I will trash them every chance I get unless they refund our money. Badly slows down PC, for few minutes after boot, the PC is effectively useless when TM starts. And the user is NOT able to kill TM process at that stage. Then when TM stabilizes it non stop eats ~ 50% of the CPU. The only way to make the PC functional again is to EXIT the TM (luckily at this stage this is at least possible). So in summary on the fly security protection is gone (after exiting TM) which denies the purpose of buying security SW for an online protection. But I must admit that at least the SCAN run manually yielded 100% clean PC so far. I contacted TM about the amount of CPU that it steals and I have received NO REPLY - They simply do not care! Someone with a computer name ** used my name, license number, etc. To install the software. I don't know this person and have never given my information out to anyone. TM customer service was EXTREMELY unhelpful in this regard - quite rude actually! Refused to issue me another license #. Also, the software is largely useless - lets hackers through Internet Security AND slows down my computer significantly. I changed my PW several times, with no effect whatsoever. I wish I could rate it a ZERO or even minus zero. I'm really not a fanatic of Trend Micro solutions as it has been proven to be ineffective with the latest 'crapware'. They are slower than competitors to post updates. And their management interface is user-unfriendly. One of my customers was infected by the latest 'Locky Crypto'.zepto which was attached as a ZIP containing a per destination Email address 'custom' base64 JavaScript to download the ransomware binaries in chunks in order to bypass Firewall protections. Once running on the client station it removes the shadow copy. In no way Trend Micro Email Gateway, End-Point, nor server protections was alerted that an end point was having a suspicious activity on server by systematically processing each directory and files the user has read and write access to. I'm even thinking that the virus execution was triggered when it was sent automatically to Trend Micro (Some files correlates with the time the encryption process has started). Now about security software in general: They should lock out a user which is bulk modifying or deleting files until an system administrator gives clearance. This would limit ransomware impact on a few files. Secondly, because Microsoft doesn't even comprehend the concept of sand boxing. A so-called security product should add a few keys in the SOFTWARE RESTRICTION POLICY in order to prevent execution of executables in%(Local)?AppData%(Temp (Rar*|7z*|wz*|*.zip)|exe in order to allow easy clearance of legitimate software which downloads extra stuff while running their setup.exe (eg Firefox, Office) or achieve the same goal in order to prevent automatic execution of (un)wanted softwares (even if because of MS lack of sand boxing it has to prompt you to update Windows). Nothing is better than offline backup (external USB disks). Will make at least your data 'safe' from fire, physical robberies Or and cloud storage. Purchased premium cover for up to 6 devices. It causes Windows devices (laptops and surface pro tablet) to run at snail's pace or freeze completely. Forget about the master password protection - it expects some complicated master password to be created, that you have to use every time for it to log you in. Instead of the easily accessible, saved password that you would otherwise be using. Forget using it on your iPhone, it wants to be running in the background ALL THE TIME to do anything (such as tracking your data usage). Totally a waste of money - I had never before paid for antivirus software, having always been well catered for by AVG free. Cannot say the Trend Micro product is worth paying for, in fact, totally the opposite. Sadly, I have been infected a twice with a virus and had to pay good money to have them removed. The most recent occurred May, 2016 and it cost me $159.99. I contacted Trend to discuss this, and, in short got nowhere. However, I did find out, after being a subscriber for 4 years that I could have contacted them for help. I found out the hard way. I have been getting monthly reports from Trend telling me my PC is threat free. Yet I have been infected. Trend security has failed me miserably. I will not renew and most likely switch to Kaspersky's. Too much to explain here, other than NOT HAPPY with Trend's lack of customer care. I am unable to get to my Facebook account. Thanks to Trend Micro. I understand Facebook's concern over internet security but this is ridiculous!!! I already use Malwarebytes and I have no interest in using the other company. I let them scan the system for viruses but I think I made a mistake. When I had an online chat with a representative about the situation they wanted my phone number. That's when I knew the whole thing was a scam and I refused. I am not going to give them money for something I don't want!! Now I'm not sure what to do. The only times I had issues with this software was when I was renewing my subscription. For whatever reason the renewal either did not reload properly, or wanted to charge for another download. In each instance I communicated with the vendor and always had complete satisfaction with the fix. It was mostly annoying not trouble. After bad experiences with another brand I went with Trend Micro (was called Guard Dog back then) because of good reviews I had read. Trend Micro caught them all and always let me know what it was they stopped and provided a detailed report. In the early days the price was less than the competition with what I considered to be much better protection. Like I have said; never did I have any kind of malware get through to my system & I used this software at least 10 years, maybe longer. The only reason I stopped is in 2011, I went with a Mac system and did not feel it was necessary any longer. I considered it to be quality software at a reasonable price. I used my Windows PC extensively for both business and personal use and never had any malware that made it into my system. I never had to professionally clean my system up of unwanted programs either. I especially liked that Trend Micro did the work I needed it to do without being very intrusive like many of the competition. They're very helpful and knowledgeable but lack a sense of genuine concern. I would have rated them better, but recently they made changes which do not allow other anti-spyware systems on my computer. There is no single anti-spyware is going to, by itself, catch more than 70-75%. I want the flexibility of using other programs such as Malwarebytes. Because of the aforementioned problem I will not be auto-renewing this year. I have always liked Trend Micro. Their Housecalls was the ONLY thing I found back in the late 90s which identified, helped me to isolate and then dispose of the WIN95CIH virus. Trend Micro is a global security software company that was founded in Los Angeles, CA, in 1988. They develop security software for the home, business and cloud computing environments. • Free trial: The company offers a 30-day free trial. Trend Micro is available for PC, Mac, Android, iOS and Kindle devices. There’s a 30-day money back guarantee on paid products. • Security options: A number of different price points are available depending on which level of security is needed for one or multiple PCs priced from $34.95 to $49.95. Mac software is $29.95 per computer. • Web monitoring: Trend Micro can monitor and control which websites are visited to prevent kids or employees from visiting certain sites. • Ransomware protection: Ransomware encrypts files to make them inaccessible, then the computer user is charged a fee to get a key to decrypt files so they can be used again. If Trend Micro detects an attempt to encrypt files, it quickly backs up those files up then fights the encryption. • Social network privacy: Trend Micro checks privacy settings on Facebook, Google+, Twitter and LinkedIn and lets you know if you’re open to identity theft. • Best for: Individuals, families and businesses. Shelley Elmblad Financial Software Contributing Editor Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money. Trend Micro Company Information Company Name: Trend Micro Year Founded: 1988 Address: 225 E. John Carpenter Freeway, Suite 1500 City: Irving State/Province: TX Postal Code: 75062 Country: United States Phone: (817) 569-8900 Website: www.trendmicro.com. Your use of this site constitutes acceptance of the Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the for more information. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. 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